You may return most items within 30 days of delivery for a full refund to your original payment method. Items must be unused, in their original packaging and with all accessories.
How to return
- Go to My Account › Orders, select the order and click Request return, or email us with your order number.
- We email you a prepaid return label and instructions within 1 business day.
- Drop the parcel at the carrier location shown on the label.
Refunds
Refunds are issued within 5–10 business days after we receive and inspect the item, to the original payment method. Your bank may take a few additional days to post the credit.
Return shipping costs
- Free if the item is defective, damaged, or not what you ordered.
- For change-of-mind returns, the standard shipping fee ($6.99) is deducted from the refund.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order for the size or colour you need.
Non-returnable items
- Perishable groceries and opened food or beverages
- Opened personal-care, cosmetics and intimate items
- Digital gift cards and downloadable content
- Items marked “final sale” on the product page
Nothing in this policy limits your statutory rights.